Terms of service
Terms & Conditions
Last updated: May 2026
Welcome to KOALI. By accessing or using this website, you agree to the following Terms & Conditions.
1. General
KOALI reserves the right to modify products, pricing, policies, and website content at any time without prior notice.
2. Products
We aim to display products, colors, and materials as accurately as possible. Due to screen settings and handcrafted or natural elements, slight variations may occur.
3. Orders
KOALI reserves the right to:
- refuse or cancel orders
- limit quantities
- request additional verification
- cancel suspected fraudulent transactions
4. Pricing
All prices are displayed in the applicable currency and may change without notice.
5. Shipping & Delivery
Delivery timelines are estimates only and may vary depending on:
- location
- customs
- logistics providers
- seasonal demand
KOALI is not responsible for delays outside reasonable control.
6. Returns & Exchanges
Due to the nature of certain products, some items may not be eligible for return once opened or used.
Approved returns must:
- be unused
- be in original packaging
- be requested within the applicable return window
7. Intellectual Property
All website content including:
- branding
- logo
- designs
- images
- text
- packaging concepts
remain the property of KOALI and may not be copied, reproduced, or distributed without written permission.
8. Limitation of Liability
KOALI shall not be liable for indirect, incidental, or consequential damages arising from the use of this website or its products.
9. Privacy
Use of this website is also governed by our Privacy Policy.
10. Contact
For inquiries:
hello@koali.ae
11. Governing Law
These Terms & Conditions shall be governed in accordance with the laws and regulations applicable in the United Arab Emirates.